9-year-old Son Recharged 10,000 Yuan To Play King Of Glo

On December 6, Ren Guo discovered that the WeChat account had recharged multiple game coupons worth 628.56 yuan for "Honor of Kings". All pictures in this article are provided by the interviewee

Ren Guo (pseudonym), a fruit farmer in Yan'an, Shaanxi, reported to the Pengpai Quality Report Complaint Platform () on December 14 that his 9-year-old son used his mother's WeChat account to log in to the mobile game "Honor of Kings". Without his family's knowledge, he spent more than 10,000 yuan to buy game skins and other value-added services. When he discovered the problem, the balance of the bank card bound to WeChat was only over 100 yuan.

On December 15, a staff member of Tencent Computer Systems Co., Ltd. (hereinafter referred to as: Tencent Company) told The Paper () that after communicating with the child's parents many times, the consumption amount has been verified. Since the real-name information bound to the game account is an adult account imo free diamond recharge , after the company reached an agreement with the parents, it will provide a caring refund according to the company's procedures. The refund will be completed after the parents provide complete information.

Ren Guo said that his son Ren Rui (pseudonym) is 9 years old and in the third grade of primary school. He usually plays games on his mother's mobile phone. On the evening of December 12, when he was checking something on his mobile phone, he found multiple vouchers for recharging game points for "King of Glory" on WeChat. The single recharge amount ranged from 17 yuan to 628 yuan, which was more than 10,000 yuan.

The screenshot of the recharge page he provided to The Paper shows that from December 6 to 8 alone, there were at least 15 recharge vouchers with a single amount of 628.56 yuan, totaling 9,428.4 yuan. "All the payments were made directly with the change in WeChat," said Ren Guo. Because his son knew his mother's payment password, he didn't know that he had recharged so much money until he found out about it. Their family grows apples, and the adults are usually busy with the orchard and neglect to take care of their son. The recharge money accounts for a large part of the family income.

The recharge service certificate provided by Ren Guo showed that his son spent money to recharge game points for "Honor of Kings".

Public information shows that "Honor of Kings" is a team fair competition mobile game developed and operated by Tencent, and was officially launched for public beta at the end of 2015.

The official website of "Honor of Kings" shows that the game is suitable for players aged 16 or above, but the fact is that the game has a large number of underage players based on its large number of users. In June 2017, the media reported that "an 11-year-old boy in Shenzhen spent all his family's savings in three months playing "Honor of Kings". People's Daily published three consecutive commentary articles on "Honor of Kings". The social phenomenon of underage players being addicted to games has attracted widespread attention.

In response to this problem, in September 2018, Tencent announced that it would launch a real-name policy for "Honor of Kings", connect to the public security authority data platform for verification, and include minors' accounts in the anti-addiction system. In addition, for any suspected consumption by minors, Tencent will also try to take the initiative to intervene and contact the owners of the relevant payment accounts for reminders and confirmation.

In this case, Ren Rui, as a minor, used adult information to log into the game, which led to value-added consumption services, which became a difficult point for platform supervision. There have been many cases of such "naughty children" recharging games in China before. Tencent staff told The Paper that if parents give their children mobile phones to play games, it is recommended that parents directly register an account for their children that is protected by the anti-addiction system, rather than a parent's real-name account.

On the afternoon of December 15, Ren Guo confirmed to The Paper that the customer service of Honor of Kings had notified him to submit relevant supporting documents, saying that they would return the 13,000 yuan recharge amount that both parties had verified as consistent as soon as possible. Currently, the login port of the game account involved has also been blocked.