Douyu Recharge FAQ: Shark Fin Arrival, Refund, Transfer

Updated on: August 17, 2022

1. What should I do if the recharge has not been received?

Generally, the Shark Fin will be immediately issued to your Shark Fin account after recharging. In case of server congestion, the Shark Fin arrival may be delayed for a short time. It is recommended to wait patiently and refresh the Shark Fin balance interface to check the Shark Fin arrival status.

If the shark fin has not arrived in your account after 30 minutes, please contact the official customer service for processing.

2. If I made a mistake or made a charge to the wrong account, can I get a refund?

If you make a mistake or recharge the wrong account, you will not be able to get a refund. We recommend that you carefully check and confirm the recharge account information before recharging to prevent fraud and avoid mistaken recharge or recharging the wrong account.

3.After recharging Shark Fin, can it be transferred to other accounts?

The Douyu platform prohibits the transfer of shark fins between accounts.

4.How to issue an invoice for recharge?

After the recharge is successful, you can log in to the Douyu website, [Personal Center] – [Issue Invoice] to apply for the issuance of an electronic invoice by yourself.

5. About recharge fraud prevention.

Please beware of fraud top up mico . Please make sure whether you have been deceived before recharging an account that is not yours (such as scanning a QR code to recharge). Do not accept requests for your account password under the pretext of recharging on your behalf. Do not disclose your password to others under any circumstances.

At the same time, it is recommended that you choose Douyu’s official or officially authorized recharge channels, or the system designated by Douyu to recharge, so as to avoid losing your funds due to recharge through illegal channels.

Special reminder: Minors are not allowed to use Douyu recharge service. Adults who do not have full civil capacity must obtain the consent of their guardians before using Douyu recharge service and complete the recharge service in the presence of their guardians. If you have any questions, please contact Douyu official customer service~

Douyu Live Platform


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